See Also

Payment gateways

Introduction to paid registration

About event registration

Change payment gateways

After you start managing paid-registration events through Trumba, you might decide that you want the payments for events on a particular calendar to be routed to a different merchant account.

• How changing the gateway affects events and transactions
• How to change a calendar's payment gateway
• Additional considerations: removing or disabling a payment gateway

How changing the gateway affects events and transactions

Changing the payment gateway for a calendar affects future transactions on that calendar. Existing payments remain associated with the payment gateway that was active when the attendee submitted payment. If an attendee who paid through the original payment gateway decides to cancel and request a refund, the refund is issued from the original payment gateway account.

How to change a calendar’s payment gateway

The easiest way to do this depends on whether you have already set up the new payment gateway.

• If you have already set up the gateway:

  Make the calendar active, click Settings, and under Paid Event Registration, select the new payment gateway.

• If you have not set up the gateway yet:

  In the supported list of payment gateway providers (link below), find the steps to add a new payment gateway for your provider.

  While you're setting up the new gateway, in the Other calendars section, select the calendar to assign it the new gateway.

  See the list of payment gateway providers

Additional considerations: removing or disabling a payment gateway

Changing a calendar’s payment gateway and then deleting or disabling the old gateway connection can adversely affect existing events. Registration information already collected remains intact with the event; however, registered attendees can no longer request a refund, and new visitors are not able to register for the event.

To prevent transaction confusion on events that people have already registered and paid for, make sure that:

• Calendars with paid-registration events are always connected with an active payment gateway.
• After you change a calendar’s payment gateway, keep the original payment gateway enabled in your Trumba account at least until all payments for active, current events are being routed through the new payment gateway. (In other words, all events linked to the original gateway have taken place.)