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Change payment gateways
After you start managing paid-registration events through Trumba, you might decide that you want the payments for events on a particular calendar to be routed to a different merchant account.
How changing the gateway affects events and transactions
Changing the payment gateway for a calendar affects future transactions on that calendar. Existing payments remain associated with the payment gateway that was active when the attendee submitted payment. If an attendee who paid through the original payment gateway decides to cancel and request a refund, the refund is issued from the original payment gateway account.
How to change a calendar’s payment gateway
The easiest way to do this depends on whether you have already set up the new payment gateway.
Additional considerations: removing or disabling a payment gateway
Changing a calendar’s payment gateway and then deleting or disabling the old gateway connection can adversely affect existing events. Registration information already collected remains intact with the event; however, registered attendees can no longer request a refund, and new visitors are not able to register for the event.
To prevent transaction confusion on events that people have already registered and paid for, make sure that:
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