Troubleshoot email

If you or other recipients are not receiving your calendar or event email messages, it's because either:

• The email address is not valid
• An Internet Service Provider (ISP) or email client is treating Trumba® messages as spam

Invalid email addresses

When Trumba tries and fails to deliver an email message to an address, in your Address Book and distribution lists, it flags the address by coloring it red and adding two exclamantion points.

Address flagged as invalid in a calendar email distribution list.

If you're sure the address is invalid, you can remove it from your distribution list.

To remove email addresses flagged as invalid from a calendar email distribution list

1. In the editing environment, make the appropriate calendar active.
2. Click Email above the calendar.
3. On the Email Options page, at the bottom of the Distribution List column, click Edit Distribution List.
4. To select all of the invalid addresses, under Email Distribution List, click Bounced.

   

   Click Bounced to select flagged addresses in a calendar email distribution list.

5. Click Remove Selected , and then click OK.

To remove email addresses flagged as invalid from an event email distribution list

1. In the editing environment, make the appropriate calendar active.
2. Click the event description to open the Edit Event form.
3. Click the Distribution List tab.
4. To select all invalid addresses, under Event Email Will Be Sent To, click Bounced.

   

   Click Bounced to select flagged addresses in an event email distribution list.

5. Click Remove Selected, and then click OK.

Tip Following the instructions to remove a flagged address from a calendar or event distribution list does not remove the address from the account Address Book. To remove the flagged address from the Address Book, in the upper right corner of any calendar page, click Address Book. Under Address Book, click Bounced to select all of the flagged addresses. Or, select the one flagged address you want to remove. From the drop-down list, select Remove, and then click Go.

Trumba messages treated as spam

If you know you have a valid email address in a distribution list for a recipient who is still not receiving your calendar and event emails, it's most likely because the Trumba messages are being treated as spam.

These recipients can take a couple of actions:

• Look in their junk email folders

  Many email clients, such as MSN® Hotmail®, Google™ Gmail, and Yahoo!™ Mail, include a folder where email messages that might be spam are automatically stored.

  Recipients should check the spam folder (called Junk E-mail in Hotmail, Spam in Gmail, and Bulk in Yahoo Mail) to see if it contains Trumba messages. If the messages are there, by marking them as "not spam", recipients will receive messages from Trumba in the future.

• Add Trumba to their email whitelists

  Some Internet Service Providers, such as MindSpring, automatically reject messages that might be spam. Recipients who use these ISPs will have to follow instructions for adding these Trumba domains to their email whitelists:

  • trumba.com
  • corp.trumba.com

  Tip If the ISP requires an email address instead of a domain, the address to add is support@corp.trumba.com.