| Description | Optimizing Wireless Systems with Non-Traditional Feedback Loops: How the UnCarrier Listens to Customers Grant Castle
VP, National Planning and Quality Assurance at T-Mobile ABSTRACT: Wireless networks have increased in size, scale and complexity over the past few decades. While tools and techniques for network optimization have improved, data sources have been limited while customer expectations have grown. As the UnCarrier, T-Mobile has worked to develop novel methods of collecting, analyzing and utilizing new data sources to improve network performance and customer experience. By leveraging big data tools, complex systems engineering techniques and our unique view of the wireless industry, T-Mobile’s Network Technology team has reinvented the way wireless networks work. From innovative video optimization techniques to 5 years of LTE speed leadership, T-Mobile has gone from a 4th place carrier to America’s Most Loved wireless company. During this presentation, Grant will explore the data analysis and systems engineering techniques that have contributed to the success of the UnCarrier. SPEAKER BIO: Grant Castle is the Vice President of National Planning and Quality Assurance at T-Mobile. In this role, he is responsible for overall network and service quality, which includes leading numerous technology teams focused on enhancing the customer’s connected experience. In addition, Grant oversees T- Mobile’s technology showroom, TECH EXPERIENCE, that showcases wireless technology innovations like 5G, IoT and AR/VR. Grant has been with T-Mobile for 24 years (starting as a UW summer intern) and has helped build the network from a small regional, analog network to the nation’s fastest LTE network covering over 320M people. Grant holds a degree in Mechanical Engineering from the University of Washington. |
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