| When | Monday, Oct. 29, 2018, 9 a.m. – 4:30 p.m. |
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| Where | UW Tower, 22 floor Magnolia Conference Room |
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| | | Description | Join us for an overview of the ITIL framework and the ITSM processes UW-IT has implemented. The session will include the following: - Introduction to IT Service Management
- Service Management vs technology management
- Benefits and business drivers for adoption
- High level overview of the Service Lifecycle, Key Concepts, and Processes
- Detailed overview of the following ITSM processes:
- Incident management
- Problem management
- Change management
- Request fulfillment
- Service catalog management
- Configuration management (as a subset of Service Asset and Configuration Management)
The session will NOT include the following:
- UW Connect training on how to manage records in the system
- Detailed descriptions of UW-IT’s version of these process implementations, although we’ll provide clarifications and/or examples where needed
- ITIL foundations certification-level training or exams
Presenters: Anil Dissanayake, Principal ITSM Consultant, with commentary by Mary Mulvihill, Service Management Office Director, and Leetza Pegg, Business Analyst with the Service Management Office |
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| Campus room | UW Tower, Floor 22, Magnolia |
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| Event types | Special Events |
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| Event sponsors | Mary Mulvihill |
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