UW-IT » Customer Experience (CX)

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UWIT Monthly Operations Review - October Dry Run

This session will provide an opportunity to practice the Monthly Operations Review process ahead of our November 2026 go-live. We will review the monthly report, discuss Problem Tasks (PTASKs) associated with missed responsiveness targets, recognize Assignment Groups that met their targets, and walk through the overall meeting flow. The goal is to gather feedback, identify improvements, and refine the process before launch. We encourage all participants to attend and help shape a successful experience. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/meet/232633115075456?p=MUWQnCPTvWtlwMmnu2. Accessibility Contact: Shane McCartney. Event Types: Information Sessions. Event sponsors: UWIT SMO (Jeff Crumb) UWIT Experience Insights (Shane McCartney). Target Audience: UWIT ELT, UWIT SLT, UWIT Service Owners & Service Managers. Monday, October 12, 2026, 2:00 PM – 3:00 PM. For more info visit uwnetid.sharepoint.com.