UW-IT » Service Management Platform

connect, onboarding

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UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, May 6, 2026, 2:00 PM – 3:00 PM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, May 13, 2026, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, May 20, 2026, 10:00 AM – 11:10 AM.

UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, May 20, 2026, 2:00 PM – 3:00 PM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, May 27, 2026, 10:00 AM – 10:30 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, May 27, 2026, 11:00 AM – 12:00 PM. Microsoft Teams meeting Join: https://teams.microsoft.com/meet/25151226971766?p=nOqmXndvMYVg6VlTVv Meeting ID: 251 512 269 717 66 Passcode: 4Ha7Ko9Q. For more info visit uwconnect.uw.edu.

UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, June 3, 2026, 2:00 PM – 3:00 PM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, June 10, 2026, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, June 17, 2026, 10:00 AM – 11:10 AM.

UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, June 17, 2026, 2:00 PM – 3:00 PM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, June 24, 2026, 10:00 AM – 10:30 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, June 24, 2026, 11:00 AM – 12:00 PM. Microsoft Teams meeting Join: https://teams.microsoft.com/meet/25151226971766?p=nOqmXndvMYVg6VlTVv Meeting ID: 251 512 269 717 66 Passcode: 4Ha7Ko9Q. For more info visit uwconnect.uw.edu.

UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, July 1, 2026, 2:00 PM – 3:00 PM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, July 8, 2026, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, July 15, 2026, 10:00 AM – 11:10 AM.

UW Connect Sprint Reviews

This meeting is designed for Team Representatives of UW Connect Customers who have Jira stories in the current sprint. They are invited to come see their stories demo’ed and provide feedback. The meeting is an engineer-level review of the upcoming changes included in the next UW Connect deployment. SMP will review Jira stories from the most recently completed sprint at a technical level. Event interval: Single day event. Online Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWMwZGI2NzYtMTZkOC00MjYzLThjYzctOTA1MzQ3NGM3Yjhj%40thread.v2/0?context=%7b%22Tid%22%3a%22f6b6dd5b-f02f-441a-99a0-162ac5060bd2%22%2c%22Oid%22%3a%229a9da7f6-5e07-43da-9c7b-65f431e2b7f1%22%7d. Accessibility Contact: ch236@uw.edu. Event Types: Meetings. Wednesday, July 15, 2026, 2:00 PM – 3:00 PM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, July 22, 2026, 10:00 AM – 10:30 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, July 22, 2026, 11:00 AM – 12:00 PM. Microsoft Teams meeting Join: https://teams.microsoft.com/meet/25151226971766?p=nOqmXndvMYVg6VlTVv Meeting ID: 251 512 269 717 66 Passcode: 4Ha7Ko9Q. For more info visit uwconnect.uw.edu.