See Also

Specify payment gateway credit card types

Introduction to paid registration

Paid Event Registration Help Topics

Visitors and the Authorize.Net gateway

This topic describes the process that visitors complete to register for your paid events if you set up a payment gateway through Authorize.Net.

If you use PayPal Express Checkout, see Visitors and the PayPal gateway.

NOTE The images here are based on a calendar that uses the 3 Columns view for the main calendar spud and open sign-up events. The process is the same for all views; however, the appearance varies slightly for each.

Part 1: Sign up

On the main calendar, the visitor finds the event and clicks Sign Up. (On some views, you open the event details to get access to the Sign Up link.)

Part 2: Submit payment by credit card

The credit-card payment process is handled entirely on the Trumba site.

1. The visitor enters name and email address, and then clicks Pay with Credit Card.

2. The visitor provides standard payment information and clicks Complete Order.

NOTE The event in the image above accepts all credit card types that Trumba supports. With Authorize.net as the payment gateway, you can specify which cards to accept.
Learn more: Specify payment gateway credit card types.

Part 3: Receive confirmation

1. After the visitor completes the payment process, Trumba displays a confirmation message with a transaction ID.

2. The confirmation is also sent to the email address that the visitor signed up with.

If you allowed self-serve refunds when you set up the event, the confirmation email includes an option to cancel the registration.

Troubleshooting

There can be situations if Authorize.NET cannot contact the Trumba server to post the payment details. In that case, Authorize.NET would show the visitor an error page, and the user will not be redirected back to the Trumba Event Actions confirmation page. If such an error occurs, the visitor’s card would be charged, but there would be no record of it in the Trumba logs.