Your Address Book

What you can learn in this topic

• How the Address Book works
• Why do I see an Organizers group in my Address Book?
• How to create, rename, and delete contact groups
• How to delete contacts from groups
• How to add contacts to All Contacts or another group
• About invalid email addresses and bounced flags
• How to clear bounced flags in the Address Book
• How to edit a contact's display name

How the Address Book works

The Address Book in Trumba® Connect is a collection of names and email addresses.

The list of all addresses contained in the address book is a group named All Contacts. A group is any collection of contacts that serves a particular purpose. For example, a group might include the contacts to whom you send a scheduled calendar email message. Or, you might create a group of the people with whom you share a particular calendar. Groups correspond to distribution lists in Microsoft® Office Outlook® and other email programs.

While in most ways All Contacts acts like any other group, it has some unique properties.

• You can't delete or rename the All Contacts group.
• The All Contacts group is a complete list of all the contacts that you add to distribution lists for calendar email messages, calendar sharing permission lists, and any other groups.

  Contacts added to these other lists and groups automatically appear in the All Contacts group.

Note The All Contacts group is a complete list of your contacts. If you delete a contact from All Contacts, you simultaneously delete it from any other groups to which it belongs. To definitively purge a contact, you must delete it from All Contacts and from each email distribution list where it appears.

In the Address Book, you can create any number of other contact groups, for example:

• Each calendar for which you send scheduled calendar email updates.

  What are scheduled calendar email updates?

• The people who receive response notifications each time someone registers to attend an event or type of event.

  What options do I have when setting up event registration?

• The people with whom you share a particular calendar.

  What does it mean to share a calendar?

• The people that you invite routinely to attend a particular type of event.

  How do I enable event registration?

How to create, rename, and delete contact groups

To manage your contact groups, go to the Address Book.

To create new groups

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click + New Group.
3. Type in the new group name and click Add.

How do I add contacts to a new group?

To rename groups

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group you want to rename.

3. Click the group actions button next to the group name and select Rename.

   

4. Enter the new group name and click the checkmark to save.

To delete groups

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group you want to delete.

3. Click the group actions button next to the group name and select Delete Group.

   

4. Click Yes in the confirmation dialog box to delete the group.

I don't want to delete the entire group. I just want to delete some contacts in the group.

How to delete contacts from groups

You can delete contacts from groups at any time. If a contact occurs in more than one group, you can delete the contact from each group individually. To eliminate a contact all altogether, remove the contact from the All Contacts group.

I don't want to delete the contacts altogether. I just want to move them from one group to another.

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the folder for the group that contains the contacts that you want to delete.
3. Select the checkbox to the right of the email address for each contact that you want to delete.

   Or, to select all the email addresses, click the check box next to Name.

4. In the action bar, click Remove.
5. Click Yes in the confirmation dialog box to delete the selected contacts.

Tip Deleting a contact from the All Contacts group does not simultaneously delete it from every calendar distribution list. If you want to stop sending a calendar email to one or more contacts, remove those addresses from the calendar's distribution list.

How to add contacts to All Contacts or another group

You can add contacts to groups in different ways:

• Add one or more contacts by typing or pasting email addresses.
• Add one or more contacts by copying or moving them from another group.
• Add lots of contacts at once by importing a contacts file that you exported from another email program.
• When people sign up to attend an open event that you sponsor, you have the option of adding them to your All Contacts group.

Notes

• You might see this symbol preceding contacts in the All Contacts and other groups. The symbol indicates that the contact is a Trumba account holder.
• You can edit the display name for a contact in your Address Book if the contact's email address is not associated with a Trumba account. You can also add display names for contacts listed with only an email address.
• Although there is not a hard limit to the number of addresses that you can store in your Trumba Address Book, the Address Book can be difficult to work with if you import or create a large number of contacts, such as 1000 or more.

  In addition, if you want to import a large number of contacts, we recommend that you import them in batches of no more than a couple of hundred at a time.

Add one or more contacts by typing or pasting email addresses

Trumba Connect groups accept email addresses in standard internet (SMTP) name@domain format. If you try to add an email address in some other format, you'll get an error message.

To add one or more contacts by typing or pasting email addresses

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group to which you want to add the contacts.

   The group I want to add contacts to doesn't exist yet

3. In the Add email addresses box, type or paste the email addresses that you want to add.



4. Click Add to All Contacts (or Add to the group name you are working with).

Add one or more contacts by copying or moving them from another group

If the contacts that you want to add to one group already exist in another group, you can copy them from one group to another. Or, if you no longer want the contacts in the original group, you can move them to the new group.

Note Because All Contacts is a comprehensive list of all of your contacts, you can copy contacts from All Contacts to other groups but you can't move contacts from All Contacts to other groups.

To add one or more contacts by copying or moving them from another group

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group from which you want to copy the contacts.
3. Select the contacts that you want to copy or move. In the action bar, in the Choose target group drop-down list, select the group you want to copy or move the contact to.

   

The group I want to copy or move the contacts to doesn't exist yet

4. Click Copy to copy the contacts or Move if you are moving the contacts.

   Note If the group you're copying from is All Contacts, you won't see the Move option.

Add one or more contacts by importing them from a file

If you have a file containing contact information, you can import the contacts into a group. If you don't have a file containing contact information, you can download an import template and add the contact information to the template.

Note All Contacts is a comprehensive list of all of your contacts. When you import contacts into other groups, they will automatically be added to All Contacts as well.

To add one or more contacts by importing them from a file

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group into which you want to import the contacts.
3. Click Import, then select the file containing the contact information.
4. The file name you selected is displayed. Click Import email addresses to import the contacts.

About invalid email addresses and bounced flags

Invalid email addresses appear with Bounced status. Invalid email addresses are those to which Trumba has tried to deliver email (such as for event registration and calendar digest emails), but the email was returned as undeliverable (i.e. bounced).

Note Trumba may be unable to deliver email for any one of several reasons, including: the email account was deleted, the recipient's email inbox was full, the incoming email was blocked as spam, or the recipient organization's email service was down.

After an email address has been flagged as invalid, the address appears with Bounced status, and Trumba stops attempting to deliver any email to that address.

If you believe that one or more of the email addresses was incorrectly flagged as invalid, or have since been repaired, you can clear the bounced flags. After the bounced flags are cleared, Trumba will again attempt to deliver email to those addresses.

Important To avoid having email addresses flagged as invalid again in the future, contact your organization's IT department to ensure that emails arriving from Trumba are not blocked as spam (i.e. they are added to your organization's safe list -- see An Internet Service Provider (ISP) or email client is treating Trumba messages as spam).

How to clear bounced flags in the Address Book

Invalid email addresses appear in the Address Book with a Status of Bounced (see the image below). Invalid email addresses are those to which Trumba has tried to deliver email (such as for event registration and calendar digest emails), but the email was returned as undeliverable (i.e. bounced). (For more information, see About invalid email addresses and bounced flags.)

If you believe that one or more of the email addresses was incorrectly flagged as invalid, or have since been repaired, you can clear the bounced flags for any number of selected addresses, all at once. After the bounced flags are cleared, Trumba will again attempt to deliver email to those addresses.

To clear bounced flags in the Address Book

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. Select the invalid addresses for which you want to clear the bounced flag. You can either select the invalid addresses individually or click Select all bounced to select all of the invalid addresses at once.
3. Select Retry bounced from the menu above the address list.



The Bounced status is cleared. If a new attempt to deliver email to one or more of the addresses fails again, the Bounced status reappears.

How to edit a contact's display name

You can edit the display name for any contact with an email address that is not associated with a Trumba account. You can also add display names for contacts listed with only an email address.

Tip Trumba account holders have this symbol before their display names.

To edit or add a display name

1. On any calendar page in the Trumba editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, click in the Name field for the contact you want to change.

   An edit box appears. The box contains the current display name, if there is one, or is blank, if no display name currently exists.

   

3. Type the display name you want to use, and then click the check mark to save.