|Trumba Help Center||What’s New | FAQ | Support Forum | Email Support|
Trumba Support frequently receives the following questions. If you have a question that isn't answered here, try the See Also links on the left.
Spuds and publishing
Calendar and event email
Event actions and event details
Accounts and permissions
I sent reminder messages to people I invited to my event. Why didn't their messages include Register buttons?
When it comes to sending event reminders, you have two options. The option you choose determines whether or not the reminder message includes a Register button.
While, for many events, you'll end up using one option or the other, it doesn't have to be either/or. There are cases where you might want to take advantage of both reminder options for the same event.
The important thing is to be aware that you have two options and what the differences are between them.
You set up both reminder options in the editing environment using tabs on the Add/Edit Event form that you open by clicking Add Event or the description of an event you already created.
To help you see how you might use one or both of the reminder options, three event descriptions follow.
Event Registration tab option only: An event for which you invite targeted audience members to register; no open registration
Event Email tab option only An event aimed at a target audience for which no registration is required
Both options An event for which anyone can register using open registration; a target audience whose attendance you want to encourage.
Sometimes after you type or paste a URL or email address into a Web link or email field in the Add/Edit Event or other form, you see an error message that looks similar to this:
If the URL or email address looks perfectly valid and you still see the error message, the problem is almost always an extra space at the end.
Click in far right of the Web link or email field, and then press Backspace. Click outside the field. The error disappears.
One person's repeating event is another person's ongoing event. If a multi-day event takes place over the course of several days, doesn't it repeat? Isn't it ongoing?
These terms for describing event types are fuzzy at best and they can mean different things to different people.
When it comes to creating events that work the way you expect them to, however, it doesn't matter what those event type terms mean to you personally. What does matter is for you to understand how Trumba defines repeating, multi-day, and ongoing. That's what you learn here.
Support for UTF-8 character encoding is built in to Trumba Connect. In all of the fields where you provide text, you can type non-English characters, including double-byte characters typical of many Asian languages.
This means that you have a lot of leeway in tailoring your calendar visitors' experiences to reflect the languages they speak.
Note While you can use non-English characters in text you provide, there are many Trumba Connect user interface elements that will always be in English.
The only files you can upload to your Trumba account and attach to events are images.
However, if you store files, such as PDFs and Word documents, on a public server, you can include links to those files in your events.
For example, you might include a link like this in an event Notes field:
If you make and save changes to events and/or spuds and you see those changes when you preview in Trumba Connect, the changes will appear on your live site. You don't have to re-embed the spud code.
If you're not seeing the changes on your live site, try this:
The order in which calendar views appear in the View Chooser control spud is determined by the order in which the views are listed on the Calendar Spuds tab in the Publishing Control Panel.
To change the order of the views:
If you have a mobile website designed for tablets and phones, you can easily provide a version of your events calendar optimized for that site without creating a separate mobile calendar or publication.
The Calendar Spuds tab in the Publishing Control Panel automatically includes a Mobile Table view for each calendar you publish. The mobile view's design reflects best practices from existing mobile-optimized Trumba calendars.
Mobile Table view is similar to the Classic Table main calendar view except that the mobile view's default settings focus on keeping the calendar width small. For example, by default, Mobile Table view shows only each event's start time, start date, and description, hides some event and calendar actions, and uses the small versions of navigation buttons. Just as with other calendar views, you can customize the mobile view's default settings to meet your specific needs.
You can promote your current day's or week's events in your lobby or other high-traffic location by customizing promotion spuds to create effective digital signage displays.
To provide event-driven digital signage, all you need is a computer monitor or other device that displays HTML-formatted content and a promotion spud customized to make event information visible at a reasonable distance.
Tip If you have a digital signage system that does not display HTML-formatted content, you can generate a display from one of the data feeds that Trumba automatically generates for every calendar you publish. To provide a developer with the feed URL, follow the instructions described in Publish your events in a mobile app.
The first thing to do is confirm that you have the people's email addresses entered correctly in your distribution list(s).
If the email addresses are correct, it's likely that the recipients' Internet Service Providers are treating Trumba email messages as spam.
You can provide recipients with information about how to get Trumba added to the ISPs' whitelists.
A red email address with two exclamation points is an address to which Trumba tried to deliver email and failed.
This could mean the address is invalid or that email from Trumba is being treated as spam.
If you know that a flagged email address is valid, you can provide the address owner with information about how to get their Internet Service Provider to stop treating Trumba email messages as spam. And, you can contact Support to get the red flag removed from the valid addresses.
By default, a calendar's RSS, Atom (XML), and Icalendar (ICS) feeds show five weeks of event information starting from the current week. If your future events are more than five weeks away, they won't show up in the feeds.
You can change the default setting by changing the start and end dates for events that you want your feeds to include.
To change feed settings, in the Publishing Control Panel, click the Feeds tab. For the feed type you want to customize, click Edit Settings & Styles.
Using Add to My Calendar, you can add events to your personal Facebook Events page. You can't use this approach to add events directly to a Facebook business page.
However, you can use the RSS or Atom (XML) feed, which is generated when you publish your calendar, and a third party application, such as RSS Graffiti, dlvr.it, and Twitterfeed, to automatically post events to your Facebook business page. You have control over the date range and number of events that calendar feeds include.
You can encourage a targeted audience to register for and/or attend an event by providing a direct link to the event's Event Actions page.
For any existing event on a published calendar, you can find an event actions link by opening the event in the editing environment and scrolling to the bottom of the edit event form.
Tip Be sure to test the event actions link. The URL is based on the current publication selected in the editing environment. That publication's settings determine the appearance of and the fields and actions included in the event actions page. If the page doesn't look the way you expect, you probably need to switch the current publication.
As the followng image indicates, you can provide direct links to event detail views in two ways:
Tip Event detail links remain valid until you delete the event from or unpublish your calendar.
Notes get truncated because of a limit that Google places on the overall size of URLs used to add events to calendars. A URLs size is determined by all of its parts, including the domain, page, field names, field content, and more. If a particular URL exceeds the size limit, the Notes field content is what gets truncated.
Testing has shown that, if you keep the combined size of an event's fields to about 500 characters, all of the content you add in Trumba should show up in the Google Calendar event.
Tip If an added event includes custom fields, in Google Calendar, this custom information is added at the top of the Notes field. This means that Trumba Notes field content will be truncated before custom field content.
|Privacy | Terms | Public Calendars|
|© 2004–2013 Trumba Corporation. All rights reserved. Click for trademark information.|